Newcastle Libraries Roomhire

Help and FAQ

We are here to assist you and provide answers to common queries, ensuring a smooth and enjoyable experience while using our platform. If you can't find the information you're looking for here, feel free to reach out to our team, and we'll be happy to help.

General FAQ

  1. How do I book a venue? Booking a venue is quick and easy! Simply follow these steps:

    • Browse our selection of spaces across Newcastle.

    • Select your preferred venue and click on the "Enquire" button.

    • Choose your date/s and time, specify any additional requirements, and review the booking details.

    • Submit your enquiry and our team will process your booking and send over your invoice for payment.

  2. Is time to setup / pack up included in my booking? Yes.  The hire period includes any time needed to setup and pack up at the end of the event.  We ask that all attendees vacate the room promptly at the end of the booking to allow others to access on time.  It is the responsibility of the hirer to ensure that attendees leave the building promptly, particularly if bookings occur at the end of the day. Please note the building closing times when making bookings.

  3. Can I view the venue before booking? Yes, you can arrange a viewing of the venue and space you are interested in hiring before you make a booking. Submit an enquiry on your preferred space and request a viewing in the notes, or you can make use of our Virtual Tours of each Library to see the spaces from the comfort of your own home!

  4. Can I modify or cancel my booking? Yes, you can modify or cancel your booking. However, please note that we do require at least 7 days' notice to modify or cancel your booking without charge. To modify or cancel your booking, please get in touch with the Venue.

  5. What payment methods do you accept? We currently accept major credit cards and debit cards as our primary payment methods. Rest assured, all online transactions are secure and encrypted to protect your sensitive information.

  6. What happens when I arrive on site? Once you have a confirmed booking and arrive at the venue, please head to the main reception. Our friendly site teams will help with directing you to your booked space and answer any questions you have on the day of your booking.

  7. Are all the rooms fully accessible? All of our venues are fully accessible and have accessible toilets.  Additionally, City Library has accessible toilets on every floor and an adult change room on Level 2. 

  8. How can I contact the support team? You can reach our friendly team via the following channels:

  9. Can I provide feedback or suggestions for improvement? Absolutely! We welcome your feedback and suggestions as they help us enhance our services. If you have any ideas or thoughts to share, please get in touch with us through our contact options mentioned above.

City Library FAQ

  1. Can I order catering? For catering at City Library - including tea & coffee - please contact the on-site team at BookClub Coffee. They will be happy to help. Arrangements should be made directly with them.

    [email protected] Tel: 0191 349 7079 | City Library, NE1 8AX.  Mobile 07789220734. 

    You are free to arrange a separate provider if you prefer.

    If you cancel your booking with us, it is your responsibility to notify caterers.  Newcastle Libraries accept no liability for any additional charges relating to catering arrangements.  

  2. Is there parking at City Library? There is no designated car parking at City Library. Public parking is widely available in Newcastle City Centre. The nearest car parks are Saville Place surface, and Oxford multi-storey.

  3. Can I drop off equipment / refreshments for my booking in City Library ? The loading bay at the rear of the library - accessible by turning off John Dobson Street into Lisle Street (underneath the library) – can be used for drop-off / pick up for equipment / catering for your event. Vehicles will need to park elsewhere during the event.